What Is 1NUMBER.io SMB Edition
As a Small Business (SMB) owner every single call is important. SMB owners need to contact their clients while they are off-site or at home or if it is after hours; however, using personal cell phone is not the ideal option. Not only calling from personal cell phone doesn’t show your business name as caller ID, but also when customers call back and owner doesn’t answer, owner’s personal voicemail greeting will be played. Normally, cell phone mailbox accepts a limited number of voicemail messages and after reaching the limit, caller cannot leave a voicemail.
With 1NUMBER.io, we solve that problem. A simple 1Number reachability via our Cloud Phone system which is HIPAA Compliant, provides administrative control panel, records 3 years of Call & SMS logs, and provides a White- Glove Service for provisioning by 101VOICE Support Staff.
We provide iOS and Android Mobile App along with Softphone Application for PC or MAC at no cost to make it easy for users to utilize the service for Calls, Texts, and even Faxes along with fantastic enterprise features without using their personal phone number.
With 1NUMBER.io, you can obtain a local or toll-free number, or port your existing telephone number, Send and Receive SMS text messages via Email, record your customized voicemail greeting, have a copy of your voicemail send to your email with an audio attachment file, and have a multi-level auto attendant with different language support.
Additionally, you can record the calls on demand, transfer calls to your colleagues by using the internal extension number or directly send the call to their mailbox by using the provided application even when using low bandwidth mobile networks such as 3G or 4G LTE.
Calls are Military-Grade Encryption for security, and can easily be tracked and audited by the business owner. Class of Service or Time schedule can be set up in order to restrict calls during certain hours or off days coverage expansion and can be set to work automatically or controlled by the owner manually.
With 1NUMBER.io your business name will be used as an outbound caller ID and name, and the Mobile application does not need to run in the background in order to receive a call! Therefore, low battery consumption while enjoying all the benefits.
Last but not least, the Setup & Configuration can be as easy as providing an excel sheet with the full name of the users, their email addresses and existing work phone numbers unless you wish to assign new numbers to them. 1NUMBER.io accounts are typically setup and ready to be used within one business day.
1NUMBER.io vs Google Voice
Still have more questions? We’ve got you covered |
1NUMBER.io SMB Edition $19.95 / Month / User Get Quote |
Google Voice Free Edition Free |
Google Voice Starter Edition $10 / Month / User |
Google Voice Standard Edition $20/ Month / User |
| Number of Users or Limitations | 3+ / Commercial License | 1 / Personal Use License | Up to 10 Users Only | 1+ / Commercial License |
| System Features | ||||
| Unlimited Domestic Call | ok | ok | ok | ok |
| HIPAA Compliant | ok | nil | ok | ok |
| SMS Text to Email | ok | ok | ok | ok |
| Email to SMS Text | ok | nil | nil | nil |
| SMS Text to Hunt Group | ok | nil | nil | nil |
| Free Mobile App & Optional WebRTC Client | ok | ok | ok | ok |
| Audio Encryption | 256 Bit | Probably | Probably | Probably |
| Customized Voicemail Greeting | ok | ok | ok | ok |
| Customized Music on Hold | Optional Addon | nil | nil | nil |
| Voicemail to Email (WAV Attachment) | ok | nil | nil | nil |
| Voicemail Notification Alert | ok | ok | ok | ok |
| Voicemail Transcription | Optional Addon | ok | ok | ok |
| Call Forwarding | ok | ok | ok | ok |
| Call Recording on Demand | ok | ok | ok | ok |
| Low Bandwidth Support for 3G or LTE | ok | Probably | Probably | Probably |
| CNAM (Caller ID Name of your Business) | ok | nil | nil | nil |
| Multi-level Auto Attendant | Optional Addon | nil | ok | ok |
| Hunt Group | ok | Only 6 numbers | Only 6 numbers | Only 6 numbers |
| Hunt Group Level | ok | nil | nil | nil |
| Find me Follow me | ok | nil | nil | nil |
| Google Calendar Integration | nil | nil | ok | ok |
| Google Contact Integration | Optional Addon | ok | ok | ok |
| Outlook Integration | Optional Addon | nil | nil | nil |
| Class of Service | ok | nil | nil | nil |
| Service Level Agreement (SLA) | ok | ok | ok | ok |
| Text & Code Based Provisioning | ok | ok | ok | ok |
| Email to Fax | Optional Addon | nil | nil | nil |
| Fax to Email | Optional Addon | nil | nil | nil |
| 3-Way Confrence Calling (Only on mobile App) | ok | nil | nil | nil |
| Multiple users with 1 number | ok | nil | nil | nil |
| Instant Messaging (My Team) | Optional Addon | nil | nil | nil |
| Port Your Number (One Time Fees) | $5 / Number | $20 / Number | $20 / Number | $20 / Number |
| Assign a New Local Telephone Number | ok | ok | ok | ok |
| Live US Based Technical Support | ok | nil | ok | ok |
| E911 For a Centralized Address | ok | nil | G Suite Admin Limitations | G Suite Admin Limitations |
| Announcement Message | ok | nil | nil | nil |
| Toll-Free Number | Optional Addon | nil | nil | nil |
| Auto replies to SMS text messages | ok | nil | nil | nil |
| Call & SMS Detail Report Archive | Up to 3 Years | Not Advertised | Not Advertised | Not Advertised |
| System-Wide Admin Control Panel | ok | nil | ok | ok |
| Phone Features | ||||
| Do Not Disturb (DND) | ok | ok | ok | ok |
| Usage and Activity Reporting | ok | ok | ok | ok |
| Call Park / Systemwide Hold | ok | nil | nil | nil |
| Virtual Voice Assistance (AAVA) | Optional Addon | nil | nil | nil |
| Transfer calls Internally via Extension | ok | nil | nil | nil |
| Change Outgoing Caller ID | ok | nil | nil | nil |
| Desk IP Phone Support | Optional Addon | nil | nil | ok |
| Call Screening | ok | ok | ok | ok |
| OneTouch / Quick Dial | ok | nil | nil | nil |
| Low Battery Consumption | ok | Probably | Probably | Probably |
| Incoming Calls via Push | ok | ok | ok | ok |
| “Optional Addons” Package / User | $10 / Month & $10 Setup (onetime) | Unknown | Unknown | Unknown |
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Frequently Asked Questions and Answers
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1. Are there any volume discounts?
- Yes, even for smaller accounts we start with very low prices in order to fit everyone’s budget and be competitive. In addition, we offer the following discounts:
10% off for 100+ Users, 15% off for 250+ Users, 20% off for 400+ Users, and we waive the setup fee for 6+ Month contract.
- Yes, even for smaller accounts we start with very low prices in order to fit everyone’s budget and be competitive. In addition, we offer the following discounts:
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2. How long does it take to set up, can I bring my own number, and can I port out my number from you?
- We are typically able to get an account activated and live within 1 business day after we receive the necessary end-user information.
Can I bring my own number -YES, but a delay can occur due to the porting process for existing number(s), since the Customer Service Records, BTN, LOA are needed to be processed and submitted to the existing carrier. This could delay the port out process for 5-12 business days, depending on the carrier(s) involved.
Can I port out my number from you – YES. While we don’t want you to leave us, you may want to due to X, Y & Z and therefore we do and will always support you and help you port out your numbers.
- We are typically able to get an account activated and live within 1 business day after we receive the necessary end-user information.
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3. What is needed to get started?
- We made the process simple. After signing the online service order or a proposal, a Request for Information (RFI) form in Excel format is sent to the owner or IT person. The RFI requires a list of end-user’s full name, email addresses, and any numbers that will be ported to 1NUMBER.io. If no number is ported, 101VOICE will obtain local numbers and assign them to each end-user. Contact us today at 408.739.1000 or email sales@101VOICE.com to get started right now.
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4. How does a user start utilizing the service?
- Upon account activation and configuration, 101VOICE provisioning will notify the account owner or administrator or designated staff via email and provide a list of phone numbers assigned to each end-user along with instructional documents in the form of PM and URL web address so that it can be provided to your end-users. The users can download the iOS, Android, or WebRTC softphone from the respective brand online store at no cost. They will then enter the assigned telephone number as their phone number and receive a 4-digit PIN code via email. Upon entering the PIN code in the mobile application or the WebRTC Softphone, the account is ready to be used to make or receive a phone call using 1NUMBER.io.
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5. Is there an administrator dashboard available?
- Yes. We provide control panel access to the authorized account administrator (usually your account owner or designated staff) to be able to view activities and make changes if needed. Be advised that 101VOICE provides support to the account administrator to make changes if needed at no additional cost! Our goal is to make your life easier and not to make you a Certified Web Telephony Guru overnight! You use it and rely on us to make it work for you.